Shipping / Returns
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. All orders are shipped via United Parcel Service 3 Day Express Service (please note that UPS does not ship to P.O. Boxes) or USPS Priority Mail.
International: All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country.Carol Lipworth Designs is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
Carol Lipworth Designs is happy to offer free USPS First Class or UPS 3 Day Select shipping on all orders. This offer applies to orders within the contiguous United States. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories.
All shipping charges are non-refundable.
I want you to be thrilled with your new Carol Lipworth Designs jewelry. Take it for a spin, get your friends' feedback and try it with different outfits. If you are not 100% satisfied with your purchase, you may return it for a full refund or exchange within 14 days of receipt - unless otherwise stated. All returned items must be accompanied by a return authorization (RTA).
Contact Carol via email at Carol@CarolLipworth.com or by phone at 800-204-3378 or 281-881-6524 for return authorization and shipping instructions. Items must be returned in original condition. No refund for damaged items. No returns or exchanges on sale items.
**Please note that custom pieces are NOT eligible for return or exchange. All custom sales are considered final.
Please allow up to 10 business days for your exchange to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. Return shipping charges will not be refunded.
Carol Lipworth Designs Gift eCards can be redeemed online only. eGift Cards cannot be returned or redeemed for cash value, resold or transferred for value, except where required by law. eGift Cards cannot be used to purchase other eGift Cards. Promotions and other special offers may not be used to purchase eGift Cards. No sales tax will be charged on the purchase of an eGift Cards. Carol Lipworth Designs will not replace lost or stolen eGift Cards without satisfactory proof of purchase.
All jewelry will be packaged in Carol Lipworth Designs exclusive gift boxes or pouches with gift enclosure cards.
We want you to love your jewelry! Our goal is to provide high quality materials and exceptional workmanship. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
Carol Lipworth Designs is not responsible for lost or damaged jewelry after delivery has been accepted.